We have just released the new MicroTech USB style Laptop Adapter Dongle. The new dongle has a 9 pin serial port in 1 end to connect to the MicroTech ECU & a USB port in the other end which will connect to the laptop via a high speed USB cable. The USB dongle must use the USB driver software for it to function correctly which can be downloaded from the software section of the MicroTech website here The new USB dongle will eliminate the problems associated with using a USB to serial port adapter for users with later model laptops which have USB ports only.
The USB dongle will not be busted out of the box. All MicroTech products are tested before they are shipped out so the problem will be something with your set up. Have you installed the USB driver ?????